FAQS
Yes! We offer custom candle designs and scent combinations to create the perfect gift or personal indulgence. Contact us for more details on customization options.
For the best results, trim the wick to ¼ inch before each burn and let the wax melt all the way to the edges during the first burn to avoid tunneling. We recommend burning your candle for 2-3 hours at a time.
Absolutely! We offer elegant gift packaging and can include a personalized message. Simply select the gift-wrapping option at checkout.
Orders are typically processed within 2-3 business days, with standard shipping times ranging from 5-7 business days. Expedited shipping is also available at checkout.
Yes, all our candles are made with 100% natural soy wax and 100% eco-friendly wicks. We’re committed to sustainability, using reusable jars and recyclable packaging wherever possible.
If your candle arrives damaged, please contact us within 48 hours with a photo of the damage, and we’ll be happy to arrange a replacement or refund.
Yes, we do! We offer wholesale pricing for bulk orders. Please contact us directly for more information on pricing and availability.
We do not offer returns, but we are happy to make exceptional exchanges for local customers in case of damage or breakage during shipping. If your candle arrives damaged, please contact us within 48 hours with a photo of the damage, and we’ll gladly arrange for an exchange at our store. Exchanges are only accepted for candles that have been damaged in transit.
No, our candles are free from harmful chemicals. We use natural soy wax and premium fragrance oils that are phthalate-free and safe for home use.
Yes, we ship internationally. Please note that shipping times and rates vary depending on the destination. Any customs fees or duties are the responsibility of the customer.
Shipping
Yes. You are welcome to pick up your purchases at Natomas Nails Salon is also a shared business space with Natomas Candles Company. The address is: 2010 Club Center Drive, ste 160 Sacramento CA
95835916-7164384 Open from 10AM - 7PM Monday - Saturday closed on Sundays.
Select the ‘Pickup’ option at checkout and come visit us at:
2010 Club Center Drive, ste 160 Sacramento CA 95835916-716-4384
Open from 10AM - 7PM Monday - Saturday closed on Sundays.
