At Natomas Candles Company, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our return policy below.

Eligibility for Returns

• Returns are accepted within 30 days of the delivery date.

• To be eligible for a return, items must be:

• Unused and in their original condition.

• In the original packaging (if applicable).

Non-Returnable Items

The following items cannot be returned:

• Final sale items.

• Custom or personalized orders.

• Gift cards.

Defective or Damaged Products

If your candle or wax melt arrives damaged or defective:

1. Contact us at [your email] within 7 days of delivery.

2. Include your order number and a photo of the damaged or defective product.

3. We will replace the item or issue a refund at no extra cost.

Process for Returns

1. Email us at NatomasCandlesCo@gmail.com with your order number and reason for the return.

2. Once approved, you will receive a return authorization and instructions.

3. Ship the product back to us using the provided address.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or damaged.

• We recommend using a trackable shipping method to ensure your return is received.

Refunds

• Refunds will be issued to the original payment method once we receive and inspect the returned item.

• Refunds may take 5–7 business days to process after approval.

Exchanges

• Exchanges are available for unused products in their original condition.

• Please follow the same return process to initiate an exchange.

Questions or Concerns?

If you have any questions about our return policy or need further assistance, please reach out to us at

NatomasCandlesCo@gmail.com
or call (916) 716-4384.